Skip to main content

Control Troubleshooting

Control Troubleshooting


IR emitter Placement

By far the most common issue. The IR Emitter bumped off or not placed in the correct spot.

How to

Cable boxes, media / bluray players, game systems all have different places where the component receives IR. Best practice to reaffix the emitter is this: in one hand, hold the universal remote and press a button that you know has worked. Then slowly move the IR emitter over the front of the component until the device reacts. Use a hot glue gun or a piece of tape to reaffix the emitter to its appropriate place.

Network and Wifi

The second most common issue is with the network. Please see Network Troubleshooting



Get In touch

We might be able to help on chat, email, phone or even reset your system remotely.

Missing Something?