Network Troubleshooting 1Slow or intermittent internet?They might be an outage in your area. Check out: https://outage.report/cox http://downdetector.com/status/cox-communications/phoenix2Speed TestFrom your computer or a mobile device (turn off celular) go to www.speedtest.net. Do three speed tests and write down your results.3Reboot ModemUnplug the modem’s power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.4Reboot RouterUnplug the Router power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.5Reboot Switches and Access PointsUnplug the power cord for the switch, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.6Get In touchWe might be able to help on chat, email, phone or even reset your system remotely.7Get ServiceNote: expedited service is reserved for our members.8More InfoLearn more about networks Learn More Back Schedule Become a Member Next Page