Slow or intermittent internet?

They might be an outage in your area. Check out:
https://outage.report/cox
http://downdetector.com/status/cox-communications/phoenix

Speed Test

From your computer or a mobile device (turn off celular) go to www.speedtest.net. Do three speed tests and write down your results.

Reboot Modem

Unplug the modem’s power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

Reboot Router

Unplug the Router power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

Reboot Switches and Access Points

Unplug the power cord for the switch, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

Get In touch

We might be able to help on chat, email, phone or even reset your system remotely.

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Note: expedited service is reserved for our members.

More Info

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