Network Troubleshooting

They might be an outage in your area. Check out:
https://outage.report/cox
http://downdetector.com/status/cox-communications/phoenix

From your computer or a mobile device (turn off celular) go to www.speedtest.net. Do three speed tests and write down your results.

Unplug the modem’s power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

Unplug the Router power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

Unplug the power cord for the switch, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.

We might be able to help on chat, email, phone or even reset your system remotely.

Note: expedited service is reserved for our members.

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