Network Troubleshooting

If you’ve already tried the General Fixes, check out outage reports, investigate outage reports:

https://outage.report/cox

http://downdetector.com/status/cox-communications/phoenix

 

2. Experiencing Slow or intermittent internet?

First. Do a speed test. From your computer or a mobile device (turn off celular) go to www.speedtest.net. Do three speed tests and write down your results.
Second. Reset your network. Reset your Modem, Router and Access Points.

 

3. Unplug the modem, then plug it back in.

Unplug the modem’s power cord.  Not sure which is the power cord? Look here
Unplug power cord

Count to 30, which lets the modem power down.Plug it back in.
Plug in power cord

  • Wait 3 to 5 minutes for the modem to initialize the connection.
  • If internet does not resume, unplug your Router.
  • Wait 3 to 5 minutes for the Router to initialize the connection.
  • Open your web browser and try to open a reliable web page, such as www.google.com.

4. Restart your computer or device.

When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect called DHCP. If you’re experiencing slow or no signal, the problem may be resolve

General information: Cable Modem

Required Connections: Power, Coaxial, Ethernet

modem is a device that connects your home or business, usually through a coax cable connection or fiber, to your Internet service provider (ISP), like Cox, Centurylink, Xfinity. The modem takes signals from your ISP and translates them into signals your local devices can use, and vice versa.

General information: Router

A router connects directly to a modem by a data cable. This allows it to receive information from and transmit information to the internet. The router then creates and communicates with your home Wi-Fi network using a built-in router and in come cases, can distribute wirelessly. As a result, all of the devices on your home network have internet access. A wireless router gives Internet access to wireless-enabled laptops, desktops, gaming consoles, smartphones, tablets, and printers.

 

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