Network Troubleshooting

1

Slow or intermittent internet?

They might be an outage in your area. Check out:
https://outage.report/cox
http://downdetector.com/status/cox-communications/phoenix
2

Speed Test

From your computer or a mobile device (turn off celular) go to www.speedtest.net. Do three speed tests and write down your results.
3

Reboot Modem

Unplug the modem’s power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.
4

Reboot Router

Unplug the Router power cord, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.
5

Reboot Switches and Access Points

Unplug the power cord for the switch, wait approximately 30 seconds and plug back in. Wait approximately 3-5 minutes.
6

Get In touch

We might be able to help on chat, email, phone or even reset your system remotely.
7

Get Service

Note: expedited service is reserved for our members.
8

More Info

Learn more about networks