Video Troubleshooting

1

Check Connections

Typically you’re looking for and HDMI cable. Ensure the cable is snugly plugged in to both the television and the source (cable box, bluray, game system, video matrix ect)
2

Check IR Placement

3

Reboot

You know the routine! Unplug the source, the TV, the Matrix and plug back in.
4

Get in touch

We might be able to help on chat, email, phone or even reset your system remotely.
5

Get Service

Note: expedited service is reserved for our members.
6

Resources

Cox Customer Service: 623-251-6861
Directv Customer Service: 1-800-531-5000
Dish Customer Service: 1-855- 318-0572