Terms of Use

Last Updated: January 1, 2024

Please read carefully. These Terms of Use (“Terms”) set forth important details about your relationship with us, including the rights you grant to us, restrictions on how you can use the website or mobile application (“Site”), and our agreement to resolve disputes via binding arbitration without resort to class action litigation.

All visitors to and users of any aspects of the Site (collectively, “Users”) are bound by these Terms. By signing in or registering to use the Site, you accept all the provisions of these Terms. If you are unwilling to be bound by these Terms, you should not access, use, register for, or purchase merchandise from the Site.

Note that we offer a wide range of products and services, and sometimes additional terms and conditions may apply, in which case you will be notified of such additional terms and conditions.

Eligibility

The Site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use, register or purchase merchandise on the Site. In the event we become aware you are under 18, we will terminate your registration. Some merchandise offered for sale on the Site may be restricted for sale to persons of a certain age (depending on the state or jurisdiction of residence) and we will require you to submit or provide valid proof of your age before purchasing or receiving age-restricted merchandise.

Additionally, we reserve the right to deny access or use of the Site and the products and services offered on it to anyone at any time in our sole and absolute discretion.

Privacy

We believe strongly in the protection of the privacy of Users and our customers. Our data collection and use practices are set forth in our Privacy Policy , which we encourage you to review.

Electronic Communications

When visiting the Site, or when you send us emails, you are communicating with us electronically. By using the Site, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.

Changes to the Site

You agree and understand that these Term of Use and the Site, including any and all features available via the Site and any User Content (as defined below), may be modified by us, in our sole discretion, at any time without prior notice. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to the Site implemented after your initial access to the Site shall be subject to these Terms. We do not actively monitor, and undertake no obligation to monitor or modify, any reviews, information, content, data, text, links to third party websites, User profile information, sounds, photographs, graphics, video, messages or other materials uploaded or made available via the Site by or on behalf of any User (all such items provided by or on behalf of Users, collectively, “User Content”). Nonetheless, we reserve the right to investigate and take appropriate action, including legal action, in our sole discretion, against anyone who violates these Terms, including without limitation, by removing any User Content posted in violation of these Terms, terminating the registration of such violators or blocking such violators’ use of the Site.

Registration

In order to access some features of the Site, you may be required to register, signup, or create an account. If you register, signup, or create an account, you agree to provide us with accurate and complete information, and to inform us immediately of any updates or other changes to such information. Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of, or cancel, a user account in our discretion.

Security

You are responsible for maintaining the confidentiality of your password and you are fully responsible for all activities that occur under your user account and password, whether or not you authorize such activities. Any user account and password for your access to the Site shall be for your personal, non-commercial use only. You agree to (a) immediately notify us of any unauthorized use of your user account or password of which you become aware, and (b) ensure that you exit from your account at the end of each session.

Copyright

Images of people, places and/or products posted on the Site are either the property of us or our licensors. Unless otherwise noted, all content included on the Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, with “Marks” (as defined below), “Company Content”) is the property of us or its licensors, partners or affiliates and is protected by United States and international copyright laws. The compilation of the Site is the exclusive property of us and is protected by United States and international intellectual property laws. Any unauthorized use of any content or materials on the Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on the Site only with our prior written and express authorization.

Trademarks

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on the Site are proprietary to us, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of us, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Use of the Site

You agree to use the Site only for its intended purpose. You must use the Site in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the Site are prohibited. You may not:

attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Site, user accounts, or the technology and equipment supporting the Site;
frame or link to the Site without permission;
use data mining, robots, or other data gathering devices on or through the Site;
post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
disclose personal information about another person or harass, abuse, or post objectionable material;
sell, transfer, or assign any of your rights to use the Site to a third party without our express written consent;
post advertising or marketing links or content, except as specifically allowed by these Terms;
use the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, and other liability to us or others; or
access the Site from a jurisdiction where it is illegal or unauthorized.

Third Party Advertisements and Links to Third Party Sites

We may display advertisements from third parties on the Site, such as banner advertisements, pop-up texts, and links to third party sites. We are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked site. The display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content therein.

Disclaimer of Liability

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. WE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

UNDER NO CIRCUMSTANCES SHALL WE, AND OUR AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT OR TORT, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. EACH PROVISION OF THESE TERMS OF USE THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND US.

Service Agreement

Lanza L.L.C., an Arizona limited liability company, d/b/a Lanza AV Home Theater and Security (“the Service Provider”) shall perform the work specified in the work order attached to this Service Agreement and signed the Customer (the “Work”).

General Conditions

The Service Provider will provide the Work on the terms and conditions as set out in this Service Agreement and the Scope of Work. Any material or labor requested by the Customer not included in the Scope of Work or on the estimate is not included in the agreement price. Any such additional work will be evidenced by a signed change order.

The Service Provider is not responsible for non-functioning or unserviceable equipment at any time before, during or after service.

The Service Provider reserves the right to modify or terminate this Service Agreement and the Work for any reason at any time.

The Work is provided by the Service Provider on an “as is” and “as available” basis without any warranty or condition, express or implied, except as otherwise required by law.

Manufacturer’s Warranties: The manufacturer’s warranty, if any, will be assigned to the Customer. Product registration is the responsibility of the Customer.

Asbestos: If Asbestos is discovered on the Customer’s premises at any time during the Work, the Service Provider shall immediately cease further work until such Asbestos is satisfactorily abated at Customer’s expense. If Customer fails to satisfactorily abate any Asbestos within thirty (30) days of notification of its existence, this Agreement shall terminate and the Service Provider shall be entitled to recover all costs incurred in performing the Work as of the date of termination, including costs incurred for materials to be installed by the Service Provider but that could not be. Customer hereby releases any claim for loss or damages against the Service Provider arising out of the Work as it relates to Asbestos discovered during the Work, including claims for bodily injury, clean-up and defense costs.

The Service Provider’s Liability: Under this Agreement, the Service Provider’s liability shall be limited to the amount paid by Customer to the Service Provider pursuant to this Agreement.

The Service Provider shall provide all appropriate liability insurance and worker’s compensation insurance for the Work. The Service Provider warrants that it is adequately insured for injury to its employees and others incurring loss or injury because of the acts of the Service Provider or its employees or subcontractors. Customer shall be responsible for the cost of procuring course of construction or Builder’s Risk insurance at owner’s option. The parties hereby waive any claim against the other for consequential damages, including, but not limited to, loss of rental value, loss of use, or loss of access arising from the Work or the performance thereof.

Promotion: The Customer authorizes the Service Provider to take photography of the Customers property of the use of promoting the Service Provider’s services at its discretion and grants the Service Provider the sole right in the intellectual property of any such photography. Names and addresses will NOT be used.
Cancellations & Changes to Schedule: If cancellations are made within 24 hours of project, this may result in additional fees. If worksite conditions change while technicians are onsite, this may result in additional fees.

Payment Terms

In most cases, seventy (70) percent of the project total is due prior to scheduling. The remainder balance due upon completion. Scheduling and ordering of products will commence once deposit is received. Final invoice will reflect changes to scope in the form of additions or deletions. The balance is due within ten (10) days of project completion and will be drafted if no reply is made prior in writing. Full payment, or the balance, shall be due immediately after service is completed. If payment is not received in full within in 10 days upon completion of the Work or Invoice date, whichever is greater, fifteen percent (15%) interest will be assessed to remaining balance monthly, and no further work will commence unless otherwise agreed in writing between the Service Provider and the Customer and shall be paid in US Dollars. The Customer may cancel or update their billing method at any time by contacting the Service Provider.

Materials Escalation: In the event of significant delay or price increase of material, occurring during the performance of the agreement through no fault of the Service Provider, the Contract Sum, time of completion or contract requirements shall be equitable adjusted in writing in accordance with the procedures of the Contract Documents. A change in price of a material item will be considered significant when the price of an item increases 10% between the date of these approved Estimate/ Terms and Conditions and the date of installation. Such price increase shall be documented through quotes, change order, invoices or receipts. Where the delivery of material is delayed, through no fault of the Service Provider, as a result of the shortage or unavailability of materials, the Service Provider shall not be liable for any additional costs or damages associated with such delays.

Return of Property

Property remains Property of the Service Provider until full payment is received. Intellectual property remains property of the Service Provider. Upon completion of the Work, the Service Provider will return to the Customer any property, documentation, records or confidential information that is the property of the Customer.

Disputes

In the event of legal action or arbitration arising from the performance of this Agreement, the prevailing party shall be entitled to recover, in addition to any other damages or award, its reasonable attorneys’ fees, expert witness and consultant fees, as well as taxable and nontaxable costs associated with the action or arbitration.

In the event a dispute shall arise between the parties to this agreement, the parties agree to participate in mediation in accordance with the mediation procedures in the Commercial Arbitration Rules of the American Arbitration Association. The parties agree to share equally in the costs of the mediation. If mediation is unsuccessful, the parties agree to arbitrate their dispute pursuant to the Expedited Procedures set forth in the Commercial Arbitration Rules of the American Arbitration Association.

Customer and the Service Provider agree that any action or arbitration arising from or related to this Agreement shall occur in Maricopa County, Arizona, and Arizona law shall apply to any such dispute, without resort to conflicts of law principles.

Return & Exchange Policy

Original Receipt- The original receipt or packing slip is required for all returns or exchanges. If returning or exchanging an item in a Lanza AV store, a valid photo ID is required.

Return & Exchange Period: 30 days for all new, unopened, and uninstalled products. After 30 days, all material is handled on a case-by-case basis by Lanza. Item(s) must be returned in original packaging. Thirty percent (30%) restocking fee will be applied to items over 30 days and not in original packaging. Special ordered items are any product not typically carried by the Company are not eligible for return to the Company.

Nonreturnable Items: Labor, delivery and/or installation services. Materials used on installation services including but not limited to sealants, connectors, wall plates and any other miscellaneous construction material. TVs are not refundable once open from original packaging. Consumable items such batteries. Items that are damaged or abused. Items that are missing accessories such as remote controls, cords and cables. Etched or otherwise personalized items.

Any returnable item is to be processed in office.

RIGHT TO FILE A COMPLAINT

You have the right to file a written complaint with the Arizona Registrar of Contractors for an alleged violation of section 32-1154, subsection. Any such complaint must be filed within the applicable time period as set forth in A.R.S. § 32-1155, Subsection A. The Arizona Registrar of Contractors may be reached at 602-542-1525 or www.azroc.gov.

Exclusions

Control Systems: Equipment specified or supplied by customer that is not manufactured or supported by the control system manufacturer, may not integrate in to the system or system applications. Even if initially integrated, these items may not remain integrated due to changes in technology, hardware and/or software. We will provide updates when they become available and will do our best to service those items.

Network Requirements: Control Systems require the use of business class/commercial grade network equipment throughout the network to ensure the reliability of communication between devices. These higher quality components also allow for more accurate troubleshooting when needed. We cannot guarantee or warranty system component integration.

ESTIMATE IS BASED ON THE FOLLOWING:

Drywall or stucco alterations may be required as part of the work. Patch and/or paint required as a result may not included in this estimate.
Addition of electrical work to be subcontracted by a licensed electrician, unless otherwise agreed upon in writing, may not included in this estimate.
Pricing subject to change at any time without notice.
Work performed Monday – Friday, during normal business hours, unless otherwise agreed upon in writing.
Access to property (gate/ door codes, keys) to be provided by owner if not on-site.
Working environment must be unhindered and safe.
Change orders: In an effort to ensure other projects stay on time, change orders that extend the project will be processed immediately and may be performed as new project at the earliest schedule opportunity.

Extended Service Options

Enjoy the luxury of having a personal Support team available plus many more benefits. Lanza offers extended service plans to maintain installed systems. Information on service packages can be found at www.lanzaav.com/shop.

Warranty

Thirty (30) Day Limited Labor Warranty.

Lanza AV warrants labor for a period of 30 Days from initial installation date. The installed products will be free from defects in material and workmanship under normal use and service.

Ninety (90) Day Limited Product Warranty.

During the warranty period, Lanza AV shall, at its option, repair or replace any defective products. This warranty does not cover labor cost of product installation, removal, reinstallation or reprogramming. This warranty shall be the sole and exclusive remedy to the original purchaser. Any replacement and/or repaired device are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. A proof-of-purchase may be required from the Customer in order for Lanza AV to provide a replacement and/or repaired device. This warranty is valid only for product installed in the country in which it is purchased. It is the responsibility of the customer to register respective products.

If the product is defective, call Customer Service at 602-314-7744. Lanza AV will attempt to troubleshoot with you and make the determination whether a replacement product can be sent to you or whether the product should be returned to our address.

Terms and Conditions of Limited Warranty.

In no event shall Lanza, its directors, officers, employees, agents, or affiliates, be liable for any costs or damages arising directly or indirectly from agent’s or end user’s use of any product including any indirect, incidental, special, exemplary, multiple, punitive, or consequential damages, including lost profits, whether based on contract, tort (including negligence), strict liability, or other legal theory, even if Lanza, or any of its directors, officers, employees, agents, or affiliates have been advised of the possibility of such damages. in any event, Lanza’s cumulative liability for any and all claims relating to the use of any product shall not exceed the total amount of the purchase price for such product. In no event shall Lanza, its directors, officers, employees, agents or affiliates, be liable for any costs or damages caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, acts of god, earthquake, labor disputes and strikes, riots, war, novelty of product manufacture, and governmental requirements.