Support – Lanza AV

Outage Reports:

http://downdetector.com/status/cox-communications/phoenix

Slow / Spotty Internet?

First. Do a speed test. From your computer, go to www.speedtest.net. Do three speed tests and write down your results.
Second. Reset your network. Reset your Modem, Router and Access Points.

Fix #1
Check for a temporary service interruption.

There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again.
In some cases, service may be interrupted due to non-payment.

Fix #2
Unplug the modem, then plug it back in.

Unplug the modem’s power cord. Not sure which is the power cord? Look here
.
Count to 30, which lets the modem power down.
Plug it back in.
Wait three minutes for the modem to initialize the connection.
Now unplug your Router.
Wait 2 minutes for the Router to initialize the connection.
Open your web browser. Then try to open a reliable web page, such as www.google.com.

Fix #4
Refresh your computer’s Internet signal (IP address)

When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you’re experiencing slow or no signal, the problem may be resolved by refreshing your computer’s IP address.

For Windows operating systems, see Setting Up an Internet Connection in Windows 7 and Windows Vista.
For Mac OS X, see Managing an Internet Connection in Mac OS X.