Pro Tips

Tips, Workarounds and News

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Try these steps first

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Pro Tips

Tips, workarounds and News

Lanza Project Management
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How to adjust speaker levels on Denon and Marantz Audio Video Receivers
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By  /  October 30, 2019
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Kids with Technology

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By  /  September 9, 2019
How do you manage access to technology in your own home?
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Savant and Alexa ✅

By  /  May 21, 2019
Savant and Alexa
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Common Apple TV Problems

By  /  April 3, 2019
The New Picture in Picture
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Put an End to Stolen Property

By  /  January 21, 2019
We were robbed.
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Fire Triggered Unlocking Rule Now Available
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Savant Garage Door Control

By  /  January 2, 2019
Easily and simply, open, close and view Garage Door status from your Savant System!
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Samsungs New QLED Now Available

By  /  December 31, 2018
FINALLY, the New Samsung QLED with Ambient Sensors are now available!
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Is COX Panoramic WIFI the best out there?

By  /  December 19, 2018
Answers to most commonly asked questions with COX Panoramic.
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How Do You Distribute Audio?

By  /  June 14, 2018
When it comes to customized distribution and management of audio in the home, you can forgive the layperson for instantly
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The Best Universal Remote Control

By  /  May 23, 2018
Who needs a universal remote?
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Take a look at Consumer Report write up on Cutting the cable.
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Do Video Signals Need to Be Routed Through a Home Theater Receiver? With home theater, the role of the receiver (which is really a
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1 Wi-Fi Radio Interference Radio signals from various consumer electronic products can interfere with Wi-Fi wireless network signals. For example, cordless
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Cut the Cord

By  /  December 1, 2016
If you’re considering saving a ton of money and ditching traditional cable service for an antenna and streaming services now
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Dolby Atmos FAQ’s

By  /  August 3, 2016
FREQUENTLY ASKED QUESTIONS ABOUT DOLBY ATMOS® FOR THE HOME Q: What is Dolby Atmos? Dolby Atmos® is a revolutionary new audio technology
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Here’s a sad fact: even though the factory picture presets most TVs use are pretty horrible, more than 50% of
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The Real "WOW" Factor While much of the news about video for the past three or so years has been about
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You may want to reset your router for several reasons- can't remember the administrator's password can't remember the network's password or
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10 Common Home Theater Mistakes

By  /  May 2, 2016
  From buying  TVs to hiding speakers in an entertainment cabinet and everything in between, make sure to avoid these 10
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8 Simple Ways to Boost Your Wi-Fi

By  /  March 20, 2016
1. DON'T HIDE YOUR WIFI. Most people hide their routers because they’re unsightly or in the way, but placing a router
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9 Key Mistakes in Home Network Design

By  /  March 19, 2016
Today’s IoT proliferation demands a home network that supports security, quality of service, reliability and scale. Here’s where many home-tech
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Selecting audio components is one of the more daunting tasks that any serious home theater enthusiast faces. On the surface,
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Simple steps for AV hiccups.

1. Check Power

Is it plugged in?
Is it turned on?
Have you restarted it?

2. Check Connections

Check connections. Make sure your cables are snugly plugged in at both sides: the source side and the component side.

Restart the components again. Unplug the component(s) in question from the unit itself NOT the wall outlet.

Wait 3-5 minutes. This gives the unit time to cool down and for the electricity to dissipate.

Plug back in.

3. Get in touch

Same issue?

We might be able to reset your system remotely.

Get in touch

System Specific

Outage Reports:

Slow / Spotty Internet?

First. Do a speed test. From your computer, go to Do three speed tests and write down your results.
Second. Reset your network. Reset your Modem, Router and Access Points.

Fix #1
Check for a temporary service interruption.

  • There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again.
  • In some cases, service may be interrupted due to non-payment.

Fix #2
Unplug the modem, then plug it back in.

  • Unplug the modem’s power cord. Not sure which is the power cord? Look here
    .Unplug power cord
  • Count to 30, which lets the modem power down.
  • Plug it back in.
    Plug in power cord
  • Wait three minutes for the modem to initialize the connection.
  • Now unplug your Router.
  • Wait 2 minutes for the Router to initialize the connection.
  • Open your web browser. Then try to open a reliable web page, such as

Fix #4
Refresh your computer’s Internet signal (IP address)

When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you’re experiencing slow or no signal, the problem may be resolved by refreshing your computer’s IP address.

  • For Windows operating systems, see Setting Up an Internet Connection in Windows 7 and Windows Vista.
  • For Mac OS X, see Managing an Internet Connection in Mac OS X.


Generic Cable Modem

  • Required ports: Power, Coaxial, Ethernet
  • Optional ports: Phone, USB

Connections on back of modem

Generic Router

  • Without a router, the Ethernet or USB cable connects from the modem to the computer.
  • With a router, the Ethernet or USB cable connects from the modem to the router, then from the router to the computer.
  • A wireless router gives Internet access to wireless-enabled laptops, desktops, gaming consoles, smartphones, tablets, and printers.

Sample of home network setup


Link for Known Outage:


Fix #1

Assuming the cables are all connected ,typically, a “Hard Reset” will fix the issue with any Audio or Video. Simply unplug the Directv box from the unit itself, NOT FROM THE WALL, wait 2 minutes and plug back in.

If that is not your issue or does not resolve the issue, check out this great resource on their website. Call us first before you sit on hold with them!


Directv Troubleshooting Videos:

Screen Shot 2016-02-12 at 12.05.01 PM



Directv Customer Service: 1-800-531-5000
Directv Chat:

Screen Shot 2016-02-12 at 12.02.15 PM
























Link for Known Outages:


Fix #1

Assuming the cables are all connected ,typically, a “Hard Reset” will fix the issue with any Audio or Video. Simply unplug the Directv box from the unit itself, NOT FROM THE WALL, wait 2 minutes and plug back in.


For additonal support, check out:


Customer Service: (855) 318-0572

For the latest updates, Click Here

IR Placement

The most common issue is that the cable box is not controllable. If you have any RF or IP controllable system (you can operate your system without pointing at the components, IR Emitters are part of the control system.

Note: cable boxes, media / bluray players, have different places where the component receives IR. Best practice to reaffixing the emitter is in one hand, hold the universal remote and press a button that you know has worked. Then slowly run the IR emitter over the front of the component until the device reacts. Use a hot glue gun or a piece of tape to reaffix the emitter to its appropriate place.

For the latest updates, Click Here

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