Support

Fixes for electronic problems

  1. Is it plugged in?
  2. Is it turned on?
  3. Have you restarted it?

Let’s get deeper.

1. Check connections. Make sure your cables are snugly plugged in at both sides: the source side and the component side.

2. Restart the components again. Unplug the component(s) in question from the unit itself NOT the wall outlet.

3. Wait 3-5 minutes. This gives the unit time to cool down and for the electricity to dissipate.

4. Plug back in.

Still have the same issue? Do you have a managed powers solution (Panamax Blubolt or OvrC?)? We can do the reset your system for you remotely!

Call / Text us: 602-314-7744

Chat with us (bottom right of this page)

Create a Service Ticket

Our Plan Subscribers receive first priority. Not a subscriber? Click here

Common Issues

Start here- Outage Reports:

https://outage.report/cox
http://downdetector.com/status/cox-communications/phoenix

Slow / Spotty Internet?

First. Do a speed test. From your computer, go to www.speedtest.net. Do three speed tests and write down your results.
Second. Reset your network. Reset your Modem, Router and Access Points.

Fix #1
Check for a temporary service interruption.

  • There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again.
  • In some cases, service may be interrupted due to non-payment.

Fix #2
Unplug the modem, then plug it back in.

  • Unplug the modem’s power cord. Not sure which is the power cord? Look here
    .Unplug power cord
  • Count to 30, which lets the modem power down.
  • Plug it back in.
    Plug in power cord
  • Wait three minutes for the modem to initialize the connection.
  • Now unplug your Router.
  • Wait 2 minutes for the Router to initialize the connection.
  • Open your web browser. Then try to open a reliable web page, such as www.google.com.

Fix #4
Refresh your computer’s Internet signal (IP address)

When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you’re experiencing slow or no signal, the problem may be resolved by refreshing your computer’s IP address.

  • For Windows operating systems, see Setting Up an Internet Connection in Windows 7 and Windows Vista.
  • For Mac OS X, see Managing an Internet Connection in Mac OS X.

 

Generic Cable Modem

  • Required ports: Power, Coaxial, Ethernet
  • Optional ports: Phone, USB

Connections on back of modem

Generic Router

  • Without a router, the Ethernet or USB cable connects from the modem to the computer.
  • With a router, the Ethernet or USB cable connects from the modem to the router, then from the router to the computer.
  • A wireless router gives Internet access to wireless-enabled laptops, desktops, gaming consoles, smartphones, tablets, and printers.

Sample of home network setup

Source: http://www.cox.com/residential/support/internet/article.cox?articleId=7b00f640-ab9d-11df-f66c-000000000000

Link for Known Outage:

http://downdetector.com/status/directv/phoenix

Fix #1

Assuming the cables are all connected ,typically, a “Hard Reset” will fix the issue with any Audio or Video. Simply unplug the Directv box from the unit itself, NOT FROM THE WALL, wait 2 minutes and plug back in.

If that is not your issue or does not resolve the issue, check out this great resource on their website. Call us first before you sit on hold with them!

Directv Troubleshooting Videos:

Screen Shot 2016-02-12 at 12.05.01 PM

 

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Directv Customer Service: 1-800-531-5000
Directv Chat:

Screen Shot 2016-02-12 at 12.02.15 PM

 

 

 

 

 

 

dish

 

 

 

 

 

Link for Known Outages:

http://downdetector.com/status/dish-network/phoenix

Fix #1

Assuming the cables are all connected ,typically, a “Hard Reset” will fix the issue with any Audio or Video. Simply unplug the Directv box from the unit itself, NOT FROM THE WALL, wait 2 minutes and plug back in.

 

For additonal support, check out: https://www.mydish.com/support/tech-support

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Customer Service: (855) 318-0572

IR Placement

The most common issue is that the cable box is not controllable. If you have any RF or IP controllable system (you can operate your system without pointing at the components, IR Emitters are part of the control system.

Note: cable boxes, media / bluray players, have different places where the component receives IR. Best practice to reaffixing the emitter is in one hand, hold the universal remote and press a button that you know has worked. Then slowly run the IR emitter over the front of the component until the device reacts. Use a hot glue gun or a piece of tape to reaffix the emitter to its appropriate place.